Refund and Returns Policy

1. Returns & Replacements

For hygiene and safety reasons, cosmetics and skincare products can only be returned or replaced in these cases:

• The product arrived damaged, broken or leaking.
• You received the wrong product.
• The product is expired on delivery.
• An item from your order is missing.

Please report the issue within 48 hours of delivery. Requests raised after this time may not be accepted.

2. Non-Returnable Items

• Products that have been opened, used or applied.
• Products with a broken seal, unless they arrived that way.
• Products returned without their original packaging.
• Change-of-mind returns for products that are not damaged, wrong or expired.

3. How to Request a Return or Replacement

1. Email us at moteecosmetics@gmail.com or use our Contact page within 48 hours of delivery.
2. Share your order number and clear photos of the product and outer package. An unboxing video helps us resolve your request faster.
3. Our team will review your request and reply with the next steps, usually within 2 working days.
4. Once approved, we will arrange a replacement or refund.

4. Refunds

• Approved refunds are processed within 5–7 working days.
• For Cash on Delivery orders, the refund is sent to your bank account or UPI ID. We will ask you for these details by email.
• For prepaid orders, the refund goes back to the original payment method.
• If a replacement is not available, you will receive a full refund for that product.

5. Order Cancellation

You can cancel your order before it is shipped by contacting us with your order number. Once an order has been shipped, it cannot be cancelled.

6. Refused or Undelivered Orders

Please accept your Cash on Delivery order when it arrives. Refusing a COD parcel without a valid reason may affect future Cash on Delivery orders.

7. Need Help?

For any questions about returns or refunds, write to us at moteecosmetics@gmail.com. You can also check your order status on our Track My Order page.

Last updated: 6 October 2026